The organizational problem that exists in the ABC pertains to basically the lack of integration of the system in place. This is the main problem that is faced by the bank, however due to this problem several others raise pertaining to the compromise of data integrity, the lack of forecasting, the lack of customer relationship development and the obstacles that arise in the day to day operations in the retail banking division.
The following are the specific issues that were identified after studying the operations and the business processes of the ABC bank:
The bank needs a storage entity for storing information and documentation pertaining to account opening at all branches of the ABC bank. Here it needs to be taken into account that information pertaining to account opening is highly sensitive in nature as it contains seals and signatures of the account holders. Moreover this information is stored both in manual format on paper as well as in a virtual format as a soft copy on the computer. However as the information is stored on PC’s currently and other workstations and computers which fall outside the LAN of the bank branch are unable to access the account information making it impossible for the customers to access their account or carry out their banking activities through another branch of the ABC bank where the might not have an account present. This also presents for data inconsistency as well as duplication and redundancy of data.
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