The main operations that are conducted in the bank pertain to maintenance of client accounts, cash and monetary instrument transfer, loan dealing, mortgaging, leasing and financing activities, as well as treasury option management and investment profiling. The focus of this paper is basically on retail banking which is part of a banks operation and business activity which pertains to providing services through the different, relatively small scale, branches of the bank.
The retail banking services that are provided by Banks usually are specifically designed for individual members of the public and not for bulk accounts or large clients like corporations, businesses or institutions.
The best solution has been chosen and put forward as the recommendation which most aptly addresses the issues being faced by the ABC bank. This solution pertains to using a data ware house as a data repository for the ABC Bank and to implement an ERP system which would centralize the operations of the banks and also make way for online reporting. This solution was most suitable for the issues that were faced by the ABC Bank as it covered all the requirements of the management of the ABC bank relating to the cost and benefits of the solution, the feasibility of the solution and the long term affects that the solution might have for the ABC Bank.
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